The Accessible Transport Forum (ATF) is part of Heathrow Access Advisory Group (HAAG) whose key objective is to bring accessibility and inclusion to the forefront of Heathrow’s agenda.
The purpose of the ATF is to provide a grass roots connection with the people who require additional support when flying through Heathrow. It is made up of representative charities, organisations and individual disabled people and provides a structure for Heathrow to listen and engage.
The ATF utilises a framework of UN, WHO and UNICEF international days, to showcase services for disabled passengers and those with an impairment. These ‘Experience and Engage Events’ are themed to reflect the diversity of passengers and their requirements.
Membership is open to local, national and international organisations and charities to reflect the diversity of the 1.2 million people that use the airport’s special assistance services each year.
Members are asked to complete a survey before joining and to actively feature LHR’s services where they may be of benefit to member’s beneficiaries and supporters.
The ATF reports directly to the HAAG on a quarterly basis on the issues and experiences of members.
If you would like to become a member please contact us.
HAAG Engagement Events at Heathrow 2019
These Heathrow events are open to all ATF members, their beneficiaries and supporters, to experience travelling through Heathrow and engage with the airport team to understand how services can be improved or developed.
Please note, some events feature an ‘after security’ visit requiring you to have a passport and you will need to book at least seven days in advance.
For all events Heathrow provide free parking plus light refreshments. Please note spaces are limited so please contact us to make a booking.
Increasing Independence: World Wheelchair Day (1st March 2019)
People who use wheelchairs are invited to Terminal 5 to explore the journey that their mobility device makes once they have boarded the aircraft. With the help of British Airways and wheelchair manufacturers we explain the current process of loading wheelchairs and ask the question “what could a flight-friendly wheelchair look like in the future?”.
Join us as at Heathrow as we seek to increase the confidence and independence of passengers and look ahead at reducing the challenge of carriage. The event starts at 11.00 and closes at 14:30.
Supporting families to fly: KidztoAdultz, Farnborough (16 May 2019)
Join Heathrow at the popular KidztoAdultz disability lifestyle show to discuss the assistance that is available for families with disabled children and young adults . Meet the team that provide assistance as they showcase the services available for those with learning and physical disabilities to make journeys through the airport more comfortable and stress free.
Transport interconnectivity: “End to End” journey (October 2019)
A journey through Heathrow often begins at home so we explore the “End to End” journey to experience the interconnectivity of assistance services with other forms of public transport. People who experience impairment (no more than 12) and companions are invited to join us as we engage with the teams that provide assistance and experience the services to assist us fly from Heathrow.
International Day of persons with disabilities (3 December 2019)
This event provides the opportunity to feature different passenger groups needs not yet featured in other events and to provide an information day at Heathrow. The event will be held at a landside location to allow people without passports to attend and experience the airport environment. New technologies that have been introduced at Heathrow to support people who have a visual impairment will be revisited to see how well they are being implemented.
Please contact us if you have questions about these events.