The Accessible Transport Forum (ATF) is part of Heathrow Access Advisory Group (HAAG) whose key objective is to bring accessibility and inclusion to the forefront of Heathrow’s agenda.
The purpose of the ATF is to provide a grass roots connection with the people who require additional support when flying through Heathrow. It is made up of representative charities, organisations and individual disabled people and provides a structure for Heathrow to listen and engage.
The ATF utilises a framework of UN, WHO and UNICEF international days, to showcase services for disabled passengers and those with an impairment. These ‘Experience and Engage Events’ are themed to reflect the diversity of passengers and their requirements.
Membership is open to local, national and international organisations and charities to reflect the diversity of the 1.2 million people that use the airport’s special assistance services each year.
Members are asked to complete a survey before joining and to actively feature LHR’s services where they may be of benefit to member’s beneficiaries and supporters.
The ATF reports directly to the HAAG on a quarterly basis on the issues and experiences of members.
If you would like to become a member please contact us.
ATF Experience and Engage Events at LHR 2018/19
These Heathrow events are open to all ATF members, their beneficiaries and supporters, with the purpose to experience travelling through Heathrow and then engage with the airport team to understand how services can be improved or developed.
Please note, most events feature an ‘airside’ component requiring you to have a passport and you will need to book in advance. The event on the Monday the 3rdDecember is for people who do not have a passport but would still like to see for themselves the stages of flying through Heathrow.
For all events Heathrow provide free parking plus light refreshments. Please note spaces are limited for each event. Contact us to make a booking
- Flying with London Heathrow (Saturday 14thJuly)
To launch the ATF Experience and Engage Events we welcome any passenger with a disability and their travelling partner/s to attend to a tour of Terminal 5 and experience the stages of support that are available. The tour will start at 10.30 and last no-more than 2.5 hours followed by an engagement session over a light lunch to listen to feedback. The event will finish by 14:30pm
- Travel with your wheelchair event (Date TBC)
Wheelchair users (no-more than 12) and companions are invited to an operational tour of one of Heathrow’s terminals to experience travelling through Heathrow and better understand the airport and airline processes regarding the carriage of wheelchairs. The tour will start at 11:00 and last no-more than 2 hours followed by an engagement session over lunch to listen to feedback. The event will finish by 14:30/15:00. Date to be confirmed.
- World Sight Day (Thursday 11thOctober)
People who have sight loss (no more than 12) and companions are invited to an operational tour of one of Heathrow’s terminals to give people a feel for travelling through Heathrow independently or using the special assistance service. Following lunch there is the opportunity to showcase and discuss new technologies & services for people with visual impairments whilst engaging with the Heathrow team.
- UNICEF World Children’s Day (Saturday 24thNovember)
LHR will help celebrate world children’s day by inviting disabled children and their families to an airport activity day. For children there will be the opportunity to build their own model airport, plus there’s an airside tour of the airport to include seeing aircraft, the runways and control tower! Parents can speak with the LHR team about their journeys and the ATF can engage to understand how journeys can be improved.
- International Day of persons with disabilities (Monday 3rdDecember)
This event provides the opportunity to feature different passenger groups needs not yet featured in other events and to provide an information day at Heathrow. The event will be held at a landside location to allow people without passports to attend and experience the airport environment. Heathrow will showcase videos and facilitate a presentation to explain processes when flying through LHR to help answer questions and engage.
- World Autism Awareness Week (Saturday 23rdMarch 19)
A behind the scenes tour of Heathrow’s operations for young adults with Autism or who have learning disabilities to learn how the airport is run – and how a career may be developed at Heathrow. With the support of employees who are on the spectrum, a group of up to 12 young people and their companions will be invited to listen to a short talk and join a tour of rarely seen parts of the airport journey and operations, depending on the attendee’s interest. The ATF afternoon session will focus on listening to passengers’ experiences of the journey as a whole.
ATF ‘on the road’ events
If you can’t make any of the Heathrow events why not come and talk to the LHR assistance team at the following events:
If you are interested in becoming a member please contact us.