The Heathrow Access Advisory Group (‘HAAG’) has been established by Heathrow Airport Limited to help it deliver its vision to make Heathrow the leading airport in the world regarding accessibility and inclusion by bringing a consumer perspective into HAL’s decision-making and planning processes.
We are now very pleased to be recruiting for a Chair for the HAAG. They will be supported by nine appointed representatives and further invitees from Heathrow Airport who represent the wider airport community.
The HAAG meets quarterly to consider issues relating to all aspects of accessibility, assistance service quality output, quality and consistency of training protocols, innovation through assistive technology, and all other topics that affect the passenger journey for persons with disabilities, senior citizens, and families with infants and toddlers.
Time commitment and typical activities:
This role involves a minimum of 18 days work over a year based on the needs of the organisation.
On average, the Chair is likely to be involved in meetings or activities for two days per month; including travel, reading, emails, telephone calls and follow up actions.
Most meetings will be face to face at Heathrow.
Chair activity may involve:
- Chairing Heathrow Access Advisory Group meetings
- Attending external meetings with the Heathrow representative where appropriate
- Presenting at events or conferences
- Preparation and delivery of an annual report
- Strategic accessibility review
Expenses and Support
The Chair role attracts an involvement fee for all pre-agreed activity of £400 per day / £200 per half day.
Heathrow is committed to being as accessible as possible. We will work with the successful candidate to make any reasonable adjustments to enable them to undertake this role.
Knowledge / Skills / Experience
The successful candidate will be able to demonstrate:
- A positive and collaborative attitude, acting as a critical friend in order to drive improvements across the accessibility agenda
- Knowledge of accessibility processes and procedures at Heathrow airport. Preferably a frequent flyer.
- In-depth understanding of European Parliament and CAA legislation and requirements
- In-depth knowledge of the challenges faced by people travelling by air with disabilities. The successful candidate is likely to be either living with a disability, be closely linked to somebody who is or be a representative of a disability charity or support group.
- Ability/Experience in leading teams to reach a common goal, including managing through complexity and differing needs of stakeholders
Interested parties should contact sara [dot] marchant [at] heathrow [dot] com by 31st October in the first instance, and indicate why they feel they would be suitable for the role (no more than 2000 words) and what they would bring to the Chair position (no more than 2000 words).