Heathrow is still open for business, especially for passengers who require special assistance.

Due to COVID-19, it may take a little longer for you to be assisted but rest assured your needs will be attended to as you journey through Heathrow.

Welcome to the Heathrow Access Advisory Group

Heathrow typically welcomes over 1.3 million passengers who require support in the airport environment – such as mobility assistance or support for people with non-visible disabilities. Heathrow’s goal is to be the most welcoming and accessible airport in the world, ensuring every passenger can travel the way they choose, with the dignity and care they expect.

Heathrow is committed to improving access and accessibility at the airport – ensuring appropriate support is always available. Clearly COVID 19 has had a dramatic impact on the airport and services that are provided. However, Heathrow will endeavor to attend to your needs to help you with your journey through the airport.

Heathrow Access Advisory Group (HAAG) helps Heathrow to deliver its vision to become the industry’s leading airport in accessibility and inclusion. The HAAG team comprises committed advocates with a wide range of experience within aviation and disability. The objective of the HAAG is to provide independent advice and constructive challenges, as well as to bring a consumer perspective to Heathrow’s decision-making and planning processes.

On this website you can find details of these HAAG members and the role they play in delivering this goal. If you would like to bring something to the attention of HAAG please contact info [at] haag [dot] org [dot] uk