Welcome to the Heathrow Access Advisory Group

During 2018, Heathrow welcomed over 1.3 million passengers with reduced mobility – the most of any airport in Europe – as well as many passengers with hidden disabilities. Heathrow’s goal is to provide a welcoming and accessible airport that ensures all passengers can travel in the way they choose with the dignity and care they expect.

Heathrow is committed to improving accessibility at the airport, to empower passengers with reduced mobility and hidden disabilities to be as independent as possible when travelling, and to improve assistance services, ensuring help is always at hand for passengers needing support during their journey.

Heathrow Access Advisory Group (HAAG) helps Heathrow to deliver its vision to become industry leading in accessibility and inclusion. The objective of the HAAG is to provide independent advice and constructive and considered challenges, as well as to bring a consumer perspective to Heathrow’s decision-making and planning processes.

On this website you can find details of HAAG members and the minutes of past meetings. If you’d like to get in touch, email us at info [at] haag [dot] org [dot] uk