The Heathrow Access Advisory Group (‘HAAG’) has been established by Heathrow Airport Limited (‘HAL’) to help it deliver its vision to make Heathrow the leading airport in the world regarding accessibility and inclusion by bringing a consumer perspective into HAL’s decision-making and planning processes.
The HAAG is currently in the process of appointing an interim Chair. They will be supported by six appointed representatives and a further six invitees from Heathrow Airport who represent the wider airport community.
The HAAG meets quarterly to consider issues relating to all aspects of accessibility, assistance service quality output, quality and consistency of training protocols, innovation through assistive technology, and all other topics that affect the passenger journey for persons with disabilities, senior citizens, and families with infants and toddlers.
Read HAAG’s Terms of Reference.