The Heathrow Access Advisory Group (‘HAAG’) has been established by Heathrow Airport Limited (‘HAL’) to help it deliver its vision to make Heathrow the leading airport in the world regarding accessibility and inclusion by bringing a consumer perspective into HAL’s decision-making and planning processes.
HAAG comprises two co-chairs and a vice chair who are supported by other appointed representatives. The HAAG meets quarterly to consider issues relating to all aspects of accessibility. HAAG reviews assistance service quality performance, quality and consistency of training protocols and brings innovation and fresh thinking through advice on assistive technology for all aspects of the passenger journey for passengers who require support.
HAAG will meet four times each calendar year while reserving the right to schedule additional meetings should the need arise. The dates of the routine meetings will be promulgated for the following year by the preceding September.
Read HAAG’s Terms of Reference.