Helen Dolphin MBE
Helen is a campaigner who is committed to improving transport for disabled people. Helen, who is disabled herself, will be bringing a wealth of experience to the role and also serves as a member of the Civil Aviation Authority (CAA) consumer panel.
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Helen also works as an independent mobility specialist, advising professional bodies on how to improve accessibility. In 2015, she was awarded an MBE by His Royal Highness Prince Charles, for her campaigning work on behalf of disabled motorists.
Keith trained as a barrister and he has served as an independent member and non-exec director on a number of regulatory bodies in a variety of sectors. He specialises in self-regulation, equality and inclusion consumer rights and set up the Consumer Panel at the CAA before serving as its Chair for six years until 2017.
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Keith is also currently a board member at the consumer watchdog, Transport Focus, as well as Chair of the Disabled Persons Transport Advisory Committee (DPTAC) at the Department for Transport.
Geraldine has worked in the aviation industry for over 20 years, enabling people with disabilities to fly as safely and comfortably as possible. During her years working for Virgin Atlantic she influenced the airline to introduce accessible in-flight entertainment and training customer facing colleagues to assist passengers with hidden disabilities.
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In 2019, Geraldine became an independent consultant and has provided services and advice to airlines, airports, aviation industry bodies and people with disabilities.
HAAG / Heathrow interface
Sara has spent the last 12 years in aviation, helping to improve the passenger experience.
She has varied and extensive operational management experience, having spent many years running the security operation.
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Latterly, she has been focused on improving accessibility, with particular regard to hidden disabilities. She particularly focuses on the accessibility strategy, training and awareness, engagement with charities and support groups, looking for new innovations and technologies, and working with project designers to make new and upgraded areas of the airport accessible. Sara is working with various service providers, charities and support groups to help raise awareness regarding hidden disabilities. She understands that airports are confusing and complex places at the best of times and aims to work with industry experts to understand how we can learn from them and utilize that knowledge to make air travel accessible for everybody.
Jerry is Customer Experience Director at Empathyce, a consulting and professional development company. His specialism is in nurturing a customer-centric culture and is passionate about improving experiences for people with a disability. Jerry’s son has a severe learning disability so he knows first-hand some of the challenges created by an airport environment. Jerry left Lloyds Banking Group in 2012 to create Empathyce, since when he has worked with airports and companies in many other sectors throughout the UK and Middle East. He has also been chair of the Board of Governors at a school for children with special needs in Cheltenham, UK.
Libby is general manager at Colostomy UK, a national charity that supports people with stomas (ostomates). Like others with hidden conditions, ostomates find air travel and the airport experience challenging. Libby is passionate about changing this, and making access to travel the same for everyone. She is an active member on the Civil Aviation Authority’s Air Travel Advisory Group.
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She also works directly with a number of UK airports in an advisory capacity. This involves guiding decision makers, helping them to make practical changes to airport infrastructure and processes, as well as ensuring that in-house training equips customer-facing staff with the tools to deal compassionately and empathically with the needs of travellers with disabilities and hidden conditions.
Carly is Autistic and a proud single mother of 3 daughters, 2 of whom are also Autistic, Carly multi-tasks her full time care of her home educated daughter and her business as a British Autism Advocate. Her advocacy work for the inclusion of Autistic women and girls began in 2008. Speaking on news channels as well as in universities and Parliament she became the first British Autistic woman to address the United Nations on Autistic females rights. Carly created the first free UK online safeguarding course for Autistic girls and has made award winning disability films shown in the UK, USA, Indonesia, India, Rome and Cannes Film festival.
Due to this, Carly was made an MBE in the 2017 New Years Honours list for services to those with Autism.
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Since 2017 Carly has endeavoured to continue her campaign for UK wide pocket free Autistic safeguarding and elevation proudly holding a public appointment of a member of the UK Honours Committee.
In 2018 Carly was commissioned by the National Autism Charities to author on the updated National UK Government Department for Education Safeguarding guidance on Online Safety, Prevent Terrorism and Child Sexual Exploitation as well as working review of Autisticas Female specific briefings for The Autism Acts strategy 10 year Anniversary. In addition to this she has had several submissions to UK Parliament and the United Nation Human rights office accepted and published and a credited contributor to the Parliamentary Office of Science and Technology guidance on Autism for both the House of Commons and House of Lords.
After which, Carly was invited to serve on the National Autistic Society Knowledge and Expert Advisory team, as an independent panel member for the Ministry of Justice works for the Heathrow Accessibility Advisory Group, Mobility UK, East Midlands Rail, Cosmopolitan Care, NHS England Immunisation board and Barbican Accessibly.
Carly was named one of the UK’s Top 100 UK female entrepreneurs of 2020 and made a fellow of the Royal Society of Arts for her duties. Her aim to create social mobility and elevate the most diverse talents in the UK to ensure no talent is overlooked or wasted. In 2020 Carly committed to become both a consortium partner and CoChair of the executive steering group for the Oliver McGowan Mandatory training of Autism and Learning Disability for all NHS Health and Social Care staff in the UK. In her spare time Carly runs a free Sunday youth club for Autistic teens in mental health crisis and supports Autistic children out of education by facilitating Maths, Art, PSHE and Safeguarding classes at a classroom she rents on a yearly rolling basis in the community and has most recently self-funded designed and published a phone app called “Visual Pain Images UK’ which helps non verbal patients communicate with their doctor and loved ones in ill health, this is free and available on both Android and iPhones globally.
Clive brings a wealth of experience ranging from property management and development to chair of a school governing body and local community interest groups on both residential and business platforms. The voice of balance even humour in raising issues to the forefront for consideration is paramount to all aspects of engaging people to enjoy access through travel around the world.
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Turning the page when approaching travel with a disability is something Clive is passionate about, bringing to the table a forecast of improvement to air travel as well as direction to positive solutions in overcoming hurdles.
Graham Race is a pioneer in the field of access to commercial flight for disabled people, having designed the award winning MERU TravelChair and setting up QEF’s ‘Tryb4ufly’. Queen Elizabeth’s Foundation (QEF) is a UK national charity that provides a range of services for disabled people.
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Tryb4uFly provides information, confidence and practical demonstration for disabled people who are considering flying. It has three mock aircraft cabin in London, Birmingham and Leeds where disabled people can try equipment and discuss their flight. Having a child with a disability has increased Graham’s desire to see the availability of life changing products and services for disabled people, their families and the services that support them, and is passionate about the role that aviation can play to inspire independence and achieve life goals.
Anne has spent 30 plus years in the NHS working in hospitals, care homes, and the communities. She was appointed the role of Project Manager for the Army Recovery Capability project which provided essential education and rehabilitation support to serving Armed Forces personnel suffering from debilitating and underlying health conditions including PTSD.
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Anne also worked for the Royal British Legion as a disability employment advisor and The Department for work and pensions. Having been struck down by a neurological disorder, Anne is now restricted to using a walking stick on a good day and a wheel chair on her bad days… however, Anne is passionate about making a difference with a smile and first class service to make the start and end of a journey a happy and pleasant experience at Heathrow.
Chris is a campaigner and lobbyist, in aviation and disability, he is a member of the UK Civil Aviation Authorities ‘Access to Air Travel’ advisory group. As well as a desire to create and improve the whole air access journey, Chris has also set his sights on bringing wheelchair air travel in line with land and sea. His goal is to establish the solution “to enable a wheelchair user to stay in their chair whilst on a flight” – it’s hard to imagine that this has not already been facilitated.
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His two children now in their twenties are keen to travel, he does not want the fact that they are both in wheelchairs to hinder their aspirations in both work and of course pleasure. A common yearning to everyone who uses a wheelchair.