Members

Christiane is passionate about access to transport for all, and believes everyone should be able to travel the world. In accordance with this belief, she has developed disability equality training as well as accessibility consulting, and her company delivers this throughout Europe to enterprises of all sizes, from small businesses to Stock Exchange listed companies, including leading airlines, airports and transport providers. She is also a member of the CAA Access to air travel advisory group.

Anne also worked for the Royal British Legion as a disability employment advisor and The Department for work and pensions. Having been struck down by a neurological disorder, Anne is now restricted to using a walking stick on a good day and a wheel chair on her bad days… however, Anne is passionate about making a difference with a smile and first class service to make the start and end of a journey a happy and pleasant experience at Heathrow.

In 2015 he co-founded Accomable, a platform to help disabled people find accessible hotels, vacation rentals and apartments. The business was bought by Airbnb in 2017.

Tryb4uFly provides information, confidence and practical demonstration for disabled people who are considering flying. It has three mock aircraft cabin in London, Birmingham and Leeds where disabled people can try equipment and discuss their flight. Having a child with a disability has increased Graham’s desire to see the availability of life changing products and services for disabled people, their families and the services that support them, and is passionate about the role that aviation can play to inspire independence and achieve life goals.

Turning the page when approaching travel with a disability is something Clive is passionate about, bringing to the table a forecast of improvement to air travel as well as direction to positive solutions in overcoming hurdles.

His two children now in their twenties are keen to travel, he does not want the fact that they are both in wheelchairs to hinder their aspirations in both work and of course pleasure. A common yearning to everyone who uses a wheelchair.

She also works directly with a number of UK airports in an advisory capacity. This involves guiding decision makers, helping them to make practical changes to airport infrastructure and processes, as well as ensuring that in-house training equips customer-facing staff with the tools to deal compassionately and empathically with the needs of travellers with disabilities and hidden conditions.

Geraldine is committed to working with others in the industry to improve processes, procedures, equipment and training further so that air travel becomes as pleasant and accessible for as many people as possible.

In 2010 he joined Omniserv as Director of Passenger Services and has successfully implemented higher service delivery contracts at various airports and for various airlines. For the last 2 years he has been the Managing Director of Omniserv.

Tonia has over 15 years’ experience leading operations across several established UK brands including Marks and Spencer, John Lewis and British Airways.  She was also part of the leadership team for spectator services at the 2012 London Olympic and Paralympic games.  When not at work Tonia can usually be found running, swimming and cycling around Windsor.

Her most recent role has been Customer Operations Manager – Special Assistance, working on Heathrow Care proposition developing the business cases and projects that will ensure that Heathrow is accessible and inclusive for all and that customers can fly through Heathrow in the way that they choose. Ciara’s 20 years experience in the airline and aviation industry means she is well placed to drive the change and continuous improvement required, so that Heathrow delivers an inclusive service culture, both now and in the future.

He has also worked as a Development Executive at ba.com, a oneworld Executive, a Continuous Improvement Executive and a Sales and Reservations agent. As Manager of the PRM Improvement Programme, Michael will be working closely with HAL and Omniserv to ensure that customers with disabilities receive a service that exceeds their expectations, makes their journey as comfortable as possible and that their disability in no way inhibits them from receiving anything that is offered to all other customers.

This was followed by a year in IATA and then back to Heathrow Operations working for Air New Zealand. She was appointed to the AOC in 2005. Edwina has been involved with Championing the Passenger with Reduced Mobility cause since the EU Legislation in 2007 and has sat on all the subsequent LHR Tender negotiations as the voice the Heathrow Airline Community.